1. Scope of Service

Rexobe Consult Ltd provides export license registration and facilitation services on behalf of clients, acting as a compliance and filing agent. Our services cover:

• New export license registration with the Nigerian Export Promotion Council (NEPC)
• Exporter registration and certification
• Renewal of existing export licenses/certificates
• Amendment/update of export registration records
• Advisory on export documentation and compliance requirements

2. Client Eligibility & Obligations

2.1 Export license registration is open to individuals and corporate entities intending to export goods and services from Nigeria in accordance with Nigerian export laws and regulations.

2.2 The client is responsible for confirming that their intended export goods or services are not restricted, prohibited, or subject to special licensing requirements under Nigerian law or international trade regulations.

2.3 The client must provide accurate, complete, and valid documentation as required. Any errors, omissions, or misrepresentations in the information or documents supplied by the client shall be the sole responsibility of the client.

2.4 Rexobe Consult Ltd reserves the right to decline or discontinue a service engagement where it becomes evident that the client’s intended export activities are unlawful or in violation of applicable regulations.

3. Required Documentation

Clients are expected to provide all necessary documents at the point of engagement. Standard requirements typically include (but may not be limited to):

• CAC Certificate of Registration / Incorporation (for corporate applicants)
• Valid means of identification of the applicant/directors (government-issued)
• Tax Identification Number (TIN)
• Evidence of business address (utility bill not older than 3 months)
• Bank Verification Number (BVN) of the applicant or principal officer
• Description of goods or services intended for export
• Passport photographs of principal officers
• Any sector-specific permits or certifications where required (e.g., NAFDAC, SON, NCS)

Note: Additional documents may be required depending on the category of goods/services for export, the destination country, or the current requirements of NEPC and other relevant authorities.

4. Payment Without Documentation

4.1 Clients who make payment without submitting the required documents are granted a grace period of two (2) months to provide all necessary documentation.

4.2 Failure to submit the required documents within this period will attract a monthly penalty of ₦2,150, applied at the end of each subsequent month until the documents are provided.

4.3 If there is a change in service pricing during this period, the client will be required to pay the difference between the original amount paid and the updated service fee.

5. Job Completion & Timeline

5.1 Timeframes for job completion are subject to the processing schedules and operational conditions of the Nigerian Export Promotion Council (NEPC), the Nigerian Customs Service (NCS), and any other relevant government authority involved in the export licensing process.

5.2 Rexobe Consult Ltd shall not be held liable for delays caused by agency portal downtime, regulatory changes, government directives, incomplete documentation from the client, or any other circumstances beyond our reasonable control.

5.3 Clients will be promptly notified of any significant developments, queries, or delays affecting their application.

6. Regulatory Compliance

6.1 It is the client’s responsibility to ensure that their export activities comply with all applicable Nigerian laws, including but not limited to the Nigerian Export Promotion Council Act, Customs and Excise Management Act, and relevant international trade agreements.

6.2 Rexobe Consult Ltd does not provide legal advice. Clients requiring detailed legal guidance on export regulations, trade compliance, or international trade law are advised to consult a qualified legal practitioner or trade compliance specialist.

6.3 Any fines, sanctions, or penalties imposed on the client by regulatory authorities as a result of non-compliance with export laws shall be the sole responsibility of the client.

7. Third-Party Agency Fees

7.1 Export license registration involves mandatory fees payable to government agencies such as NEPC, Nigerian Customs Service, and other relevant bodies. These fees are separate from Rexobe Consult Ltd’s professional service charges.

7.2 Clients will be informed of applicable government/agency fees prior to or at the point of engagement.

7.3 Government and agency fees paid on behalf of the client are non-refundable by Rexobe Consult Ltd, as these are remitted directly to the relevant authorities.

8. Certificate & Document Handling

8.1 Upon successful processing, all export license certificates and related documents will be delivered to the client via the contact details provided.

8.2 Clients are advised to keep and preserve all delivered certificates and documentation, as these are required for export operations and may be requested by customs or port authorities.

8.3 Rexobe Consult Ltd will not be responsible for certificates or documents lost after delivery to the client.

8.4 Requests for retrieval or reissuance of previously delivered documents will attract applicable retrieval fees.

8.5 Clients are solely responsible for monitoring the validity and expiry of their export licenses and ensuring timely renewal.

9. Partial Payment Policy

9.1 Clients who make a 70% partial payment are granted a grace period of two (2) months from the date of service completion to pay the outstanding balance.

9.2 Failure to settle the remaining balance within this period will attract a monthly penalty of ₦2,150, applied at the end of each month until full payment is made.

10. Refund Policy

10.1 Pre-Commencement Cancellation: If you cancel your project before we commence work, you will be entitled to a refund of the amount paid, less a 20% administrative fee. Refunds will be processed within three (3) weeks from the cancellation date.

10.2 Post-Commencement Cancellation: Once work has commenced (including preparation of documents, engagement with relevant agencies, or payment of any government charges on your behalf), no refunds will be issued.

10.3 Government & Agency Charges: Fees already remitted to NEPC, Nigerian Customs Service, or any other government body on behalf of the client are strictly non-refundable, regardless of the outcome of the application.

10.4 Cancellation by Rexobe Consult: In the unlikely event that we are unable to fulfil our obligations and initiate cancellation, we will refund the amount paid, less a 30% fee to cover costs already incurred.

11. Limitation of Liability

11.1 Rexobe Consult Ltd acts solely as a registration facilitator and compliance filing agent. We are not responsible for the decisions, rejections, queries, or sanctions issued by NEPC, Nigerian Customs Service, or any other regulatory authority.

11.2 We do not guarantee the approval of any export license application, as approval is entirely at the discretion of the relevant government authorities.

11.3 We shall not be liable for any losses, penalties, or consequences arising from the client’s failure to comply with export regulations or from inaccurate, incomplete, or misleading information and documents supplied by the client.

11.4 We shall not be liable for losses arising from delays, seizures, or actions by customs authorities in Nigeria or the destination country.

12. Confidentiality

12.1 Rexobe Consult Ltd will treat all client information, documents, and business details shared in the course of this engagement as strictly confidential.

12.2 Client information will not be disclosed to any third party except where required by law, regulatory authorities, or for the direct purpose of processing the client’s export license application.

13. Agreement & Acceptance

By making payment for our export license registration service, you confirm that:

• You have read, understood, and accepted these Terms and Conditions in full.
• All information, documents, and details provided are accurate, authentic, and legally valid.
• Your intended export goods or services are lawful and compliant with Nigerian and applicable international trade regulations.
• You authorise Rexobe Consult Ltd to act on your behalf for the purposes of export license registration and related agency activities.

Payment by Bank Transfer

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Thank you for choosing Rexobe Consult Ltd. We are proud to be part of your business and export journey.